Answers in under a second

Every call answered.
Every channel, one inbox.

Voice agents that pick up in under a second, chat that never queues, and a shared inbox where your team takes over the moment a conversation needs a person.

Create your workspace See it answer

Inbound · +971 4 ••• 2210On air

Appointment reschedule

Caller matched to an existing booking. The agent holds the record open and may call reschedule_booking once a slot is agreed, then confirms by SMS.

Transcript

CallerHi — is anyone there? I need to move my appointment.00:02

AgentOf course. I have you down for Thursday at 2 — what suits you better?00:05

CallerFriday morning, if you have anything.00:09

AgentFriday at 9:40 is open. Shall I move you there?00:12

Caller00:14

Activity

Agent answered — 0.6s to first word00:00

Read clinic-hours.pdf from the knowledge base00:04

Sentiment held positive across four turns00:10

StatusOn air

SentimentPositive

First word0.6s

ChannelVoice · SIP

ContactPriya Raman

Reception agentVoice · v1.2

Listening on the line

Handling for 14s · booking found, slot offered

lookup_booking matched Priya Raman by caller ID
calendar.free_busy first opening Fri 09:40

Booking change readyConfirm

Thu 14:00 → Fri 09:40 · SMS on confirm

Tell the agent what to do next…

Setup

Three steps to a working line.

1.0 Connect

Bring a number

Buy one, port yours in, or point an existing SIP trunk at the platform. The messaging channels connect in a few clicks.

2.0 Train

Teach the agent

Upload your documents, pick a voice, wire up the tools it is allowed to call. Test it in the browser before a real caller ever hears it.

3.0 Operate

Watch it work

Live transcripts, sentiment and tool calls as they happen — with a takeover button for the moment a person should be on the line.

What it is

Built to answer, not to route.

A phone system moves callers around. This one talks to them, finishes the job, and hands what it cannot finish to a person who already has the context.

FIG 01

Answers on the first ring

A caller hears a voice in under a second, at any hour. No hold music, no menu tree, no callback form for someone to work through tomorrow morning.

FIG 02

Six channels, one thread

Calls, WhatsApp, Instagram, Messenger, Telegram and web chat land in the same inbox, against the same contact, answered by the same agent.

FIG 03

Scales without headcount

One line or hundreds of concurrent calls. Campaigns dial out on the same agents that pick up when the number rings back.

01 — Live monitor

See every call while it is still happening.

Calls stream into the monitor as they connect: who is on the line, what has been said, which tool the agent just called and how the caller sounds about it.

Live transcripts — every turn, both sides, as it is spoken.
Sentiment and intent — where the call is going before it gets there.
Takeover — step onto a live call, or transfer it to a human agent.
Recordings and cost — kept per call, with telephony spend attached.

Live monitor3 ON AIR · 1 QUEUED

Reception · Voice+44 20 ••• 8841Booking02:14

Support · Voice+1 415 ••• 0192Billing00:47

Outbound · Campaign+971 50 ••• 7730Follow-up01:02

Reception · Voice+61 2 ••• 4408Queued00:09

02 — Team inbox

One inbox for every channel you answer on.

WhatsApp, Instagram, Messenger, Telegram and the chat widget on your site land in the same thread list as your calls — with the same contact record behind them.

Agents reply first. When a conversation needs judgement, it moves to a person mid-thread, and nobody has to ask the customer to start again.

Team inbox4 OPEN

Priya RamanPerfect — see you Friday at 9:40.AInow

@northlane.coDo you deliver to the marina?2m

Web chat · PricingAgent handed over to Sam · 1 min ago6m

Marcus ElleryCan I get the invoice as a PDF?14m

Connections

Wherever they reach you.

Connect the lines and accounts you already run on. Nothing needs to be replaced, and nothing has to move to get started.

Phone numbersBuy, port or bring your own
SIP trunkBridge an existing PBX
WhatsAppBusiness messaging
InstagramDirect messages
MessengerPage inbox
TelegramBot channel
Web chatEmbeddable widget
OutboundCampaign dialling

The point

Nobody should wait on hold. Your line answers on the first ring, in any language, at three in the morning — and your team can read every word of it while it happens.

Platform

The specification.

Answer latency: Under a second to first wordSpeech recognition, model and speech synthesis run as one streaming pipeline rather than three round trips.
Voice: 30+ voices across languages and accentsPick from the voice library or bring your own provider key.
Channels: Voice, WhatsApp, Instagram, Messenger, Telegram, web chatOne agent definition, every channel it should answer on.
Telephony: Twilio, SIP trunking, or your own carrierNumbers bought, ported or bridged — with per-call cost telemetry either way.
Human handoff: Live transfer and takeover, mid-callSupervisors listen in from the live monitor and step onto the call without dropping it.
Records: Recordings, transcripts, sentiment and cost per call
Automation: Outbound campaigns, CRM pipelines, calendar booking, custom tools
White label: Your domain, your logo, your paletteEvery screen re-brands per tenant — including this one.

Put a voice on your number.

Create a workspace, connect a number and place a test call from your browser before you spend anything.

Create your workspace Sign in